As a continuation of my “Going Back to basics” series, anyone who has studied leadership before knows the importance of excellent communication and people skills.
The more I studied leadership over time, the more I realized that I needed to spend just as much time reading the top 5 team books as I did learning specific business principles, and applying those principles on a regular basis. Its been said so many times before by so many great leaders- practices are many, principles are few, practices always Change, principles never do.
My “back to basics” series will help bring to the forefront of your mind, those principles that will bring positive change into your business and personal relationships. As you go thru them, see how many of these principles you truly apply on a daily basis. Please read the book! Until then, here are some summary points I have listed from Dale Carnegie’s timeless book, “How to win friends and influence people”.
How to win friends and influence people summary:
On handling people
Principal #1 Don’t criticize, condemn or complain
Principal #2 Give honest and sincere appreciation
Principal #3 Arouse in the other person an eager want
Six ways to make people like you
Principal #1 Become genuinely interested in other people
Principal #2 SMILE!
Principal #3 Remember that a person’s name is to that person the sweetest and most important sound in any language
Principal #4 Be a good listener
Principal #5 Talk in terms of the other person’s interest
Principal #6 Make the other person feel important and do it sincerely
How to Win people to your way of thinking
Principle #1 The only way to get the best of an argument is to avoid it
Principle #2 Show respect for the other persons opinion. Never say “you’re wrong”
Principle #3 If your are wrong, admit it quickly and emphatically
Principal #4 Begin in a Friendly way
Principal #5 Get the other person saying yes yes immediately
Principal #6 Let the other person do a great deal of the talking
Principal #7 Let the other person feel that the idea was his or hers
Principal #8 Try honestly to see things from the other person’s point of view
Principal#9 Be empathetic with the other person’s ideas and desires
Principal #10 Appeal to the nobler motives
Principal #11 Dramatize your ideas
Principal #12 Throw Down a challenge
Be a leader: How to change people without giving offense or arousing resentment
Principal #1 Begin with praise and honest appreciation
Principal #2 Call attention to people’s mistakes indirectly
Principal #3 Talk about your own mistakes Before criticizing the other person
Principal #4 Ask questions instead of giving direct orders
Principal #5 Let the other person save face
Principal #6 Praise the slightest improvement and praise every improvement. Be hearty in your approbation and lavish in your praise
Principal #7 Give the other person a fine reputation to live up to
Principal #8 Use encouragement. Make the fault seem easy to correct
Principal #9 Make the other person happy about doing the things you suggest
